Refund policy

At [DECORIO], we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request is made within [1 DAYS] of receiving your order.
The item is unused, unworn, and in its original condition.
All original packaging, accessories, manuals, and tags are included.
The item is not listed as a non-returnable product (see Section 6).
Proof of purchase or your order number is provided.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: [Info@martradingllc.net]

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we'll provide return instructions.

Please do not send items back without prior authorization, as they may not be accepted.

3. Return Timeframe

Return requests must be submitted within [1 DAYS] after your order has been delivered.

Items returned after this period may not be eligible for a refund or exchange unless required by applicable law.

4. Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within [3 To 5 Business Days] after approval.
Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you received the wrong item, a damaged product, or a defective product, we're happy to offer an exchange, subject to product availability.

To request an exchange, please contact us at:

Email: [Info@martradingllc.net]

If the requested replacement is unavailable, we may offer:

A refund
Store credit
A comparable replacement product

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [24 HOURS] of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

After reviewing your claim, we may provide:

A replacement
A full refund
A partial refund
Store credit

We aim to resolve these situations as quickly as possible.

7. Non-Returnable Items

For health, hygiene, safety, or customization reasons, certain products cannot be returned.

These may include:

Personalized or custom-made items
Gift cards
Clearance or final sale items
Perishable goods (if applicable)
Items marked "Non-Returnable"
Products damaged through misuse, improper handling, or normal wear and tear

Additional exclusions may apply where permitted by law.

8. Return Shipping Costs

Return shipping costs are handled as follows:

If the return is due to a damaged, defective, or incorrect item, [DECORIO] will cover the return shipping costs.
For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.